Your AT&T phone needs to meet a specific list of requirements before it can be unlocked to use with another carrier. Some of the requirements include:
- The device hasn't been reported as lost or stolen.
- There are no unpaid fees on your AT&T account.
- The device isn't active on a different AT&T account.
Review the full list of requirements before proceeding. If your device is compatible, you can request an unlock code directly from AT&T.
The unlock code can be requested using the device unlock form on the AT&T website. Visit the device unlock page. You should see a blank form.
Fill out the form and submit the request. When the unlock request has been processed, AT&T will send an email with confirmation.
It may take up to 2 business days before you receive a separate email with the unlock code.
If you run into trouble or have specific questions, be sure to reach out to AT&T. This phone unlock support article is a great place to start.